Refund policy
At Lost Island Trading Company, we want you to be happy with your purchase. If your order arrives damaged, defective, or incorrect, we're happy to make it right.
Refunds and Replacements
If there is a problem with your order, please contact us within 30 days of delivery.
You may choose either:
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A full refund for the affected product.
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A replacement at no additional cost.
How to Request a Refund or Replacement
Simply reply to your order confirmation email or contact us through your order page. Please include your order number and a brief description of the issue.
We do not require photographs or ask you to return the original product.
Change-of-Mind Returns
Because our posters are printed to order, we do not accept returns or offer refunds for change of mind, including ordering the wrong size or deciding you no longer want the product.
No Physical Returns Required
We do not require customers to ship products back to us. For damaged, defective, or incorrect orders reported within 30 days of delivery, customers may choose a refund or replacement at no additional cost.
Refund Processing
Approved refunds will be issued to your original payment method. The time it takes for funds to appear will depend on your payment provider.
Questions?
If you have any questions or concerns about your order, please contact us. We're happy to help.